About the Position:
A growing manufacturing and consumer products organization is seeking a Customer Success Specialist to manage key accounts and ensure seamless execution from order to delivery.
Position Overview:
This role serves as the primary point of contact for customers, driving satisfaction, retention, and operational excellence.
Key Responsibilities:
- Manage customer accounts and relationships
- Communicate order status, timelines, and updates
- Collaborate with operations, supply chain, and leadership teams
- Lead customer meetings and performance reviews
- Analyze KPIs and identify improvement opportunities
- Resolve issues and ensure high-quality service
- Support process improvements and workflow optimization
Qualifications:
- 1–2+ years in customer success, account management, or similar roles
- Strong communication and relationship-building skills
- Analytical and detail-oriented mindset
- Proficiency in Microsoft Office and collaboration tools
Compensation & Benefits:
- Salary: $55,000 – $60,000
- 401(k), health, dental, vision insurance
- Paid time off and growth opportunities